Frequently asked questions page (FAQ)
GENERAL


What is Travvy:
Travvy is trusted carpooling app that instantly matches you with other Travvy riders and drivers going on similar journeys as you. Carpooling is an effective way to utilize empty passenger seats that otherwise go empty, saving you time & money.


Who can commute with Travvy?
Travvy caters to all commuters such as:
• Office workers
• School rides for parents
• Party goers
• Backpackers
• Women only riders/drivers


Where can I travel to?
Travvy is perfect for any trip or journey
• Commuting to work and school
• Going to parties or events
• Quick drop-offs
• Picking up friends along the way

Does Travvy have women only carpooling?
Yes, Travvy lets you set your driver/riders gender before you commute. You can set the gender in the Travvy phone app profile settings


How is carpooling different:
Carpooling with Travvy is an effective way to share a ride with others near you going on similar journeys as you. Travvy cuts the cost with every passenger that embarks with you. Travvy is more social than other traditional ridesharing apps, its safe with personalization settings.


How safe is Travvy carpooling?
Carpooling with Travvy employs government verified drivers. Travvy is unique in that you can
personalize your drivers & riders’ genders. It is great for parents with kids, or female only
carpooling. Travvy creates a safe space so you can commute with peace of mind.

How is carpooling environmentally friendly?
Carpooling with other riders and drivers means for every rider carpooling, there is one less car on the road. One less car means less pollution in our atmosphere.


How does Travvy work?

Carpooling with Travvy is simple. As a rider your journey will picked up by a driver. As a driver you will be matched with a rider near you, and you will have the option to accept or reject the offer. You can set to invite more potential passengers, and your carpool be displayed to other riders in the app


What are the benefits of Travvy carpooling?
Travvy saves money, time. Travvy is also a social carpooling app. It is a great way to forget about being in stressful traffic and chat with your riders. You can save money you would spend on fuelling your car.

TRAVVY APP


How can I download the Travvy app?
You can download the Travvy app on your phone from the App or google playstore


How do I set up a profile?
When you sign up on the Travvy app, you will need
• Set up your account
• Email verify your account
• Set up your riders/drivers’ preferences

All your details will be saved to the app, ready to go for future rides.

You can always change your preferences at any time


How do I look for a ride?
To look for a ride, simply select your journey and you will be matched with a carpool near you.


Do I need to have a car for carpooling?
You do not need to have a car if you only wish to be driven. If you wish to become a Travvy driver you will need to have a closed vehicle.


How do I offer a carpool as a driver?
To offer rides as a driver, you need make sure you are on the driver role in your account.

You will be prompted to accept or decline the carpool requests by riders near you.


How old do I have to be to travel alone?
To travel alone with Travvy drivers, you need to be 18 years and over. If you are under 18 years of age, you will need to be accompanied by a responsible adult.


How do I set the gender preference of my driver/riders?
Simply go your profile account and select your preferred gender you want to travel with on your commute.


How do I cancel my ride?
You can cancel a ride by clicking the cancel button in the app. You will be refunded and not be charged.

BECOME A TRAVVY DRIVER


How do I become a Travvy driver:
Applying is easy. Simply enter your:
• Car details
• Licence details
• Government verified ID information
You will be notified when your application has been processed


Can I switch between driver & rider?
Travvy seamlessly lets you switch roles between a rider or driver using the same account.


How old can I be a driver?
To apply for a Travvy driver, you need to 18 years and over

TRAVVY ONLINE PAYMENTS


What are Travvy’s payment options?
Travvy accepts ‘Stripe’ as a payment option


How do I pay for a Travvy carpool ride?
In the Travvy app, you will need to pay with ‘Stripe’. You will be taken through a secure ‘Stripe’ payment link and you will need to provide your bank details for payment.


How is Travvy budget friendly?
Travvy is budget friendly, it matches the amount you would pay for your public transport commute.

Travvy caters to all commuters, and has a reasonable price suited for everyone.


How does Travvy charge per trip?
Travvy charges a fixed fee per kilometre. This fee is displayed on the Travvy app when you select your journey. Riders pay less if there are more than one rider in car when you join a carpool. Carpooling with new people can be exciting, please make sure you arrive on time where you are scheduled to be picked up, to avoid problems with other riders’ commitments.

Be nice and considerate of others.


How can I get the best matching ride?
To be matched with a driver quickly near you please:
• Complete your profile
• Set your driver/riders preferences
• Gender 
• Verify your account by registering with your email

• Set enough time before seeking a carpool, so you are not running late!


How do I carpool with others?
When you look for a Travvy carpool, you will be matched with a driver/rider.

You will then have the option to accept the proposed carpool.

SAFETY
 

How can I report another Travvy user?
After journeys and trips, you can leave feedback on your drivers/riders
If you encountered severe problems with a user please contact the Travvy Team on email
hello@travvy.com.au


Travvy makes sure you will not be matched with them again.
In emergencies please call your local police at number and other emergency services

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